handle them tactfully but firm. speak their language and not always talking about your SOP
handle them tactfully but firm. speak their language and not always talking about your SOP
Tips: How To Deal With Different Type Of Difficulty Customers
1 Annoying attitude type
•Patience & passion
•Smile
•Keep calling
•Site visit
•Go for Teh Tarik ( drink)
•Study company history (Know your client’s client) KYCC
2 Avoiding type
•Get information from their staff & partners
•Reminders
•Get information from social media , facebook, twitter, instagram
•LOD ( letter of demand)
•CTOS ( credit bureau)
•Surprise visit
•Soft spot
3 Give empty promises ( company level)
Be persistent
Ask for black & white
Reminders
Dateline
Site visit
All communicated is recorded in e reminders